Question 1

Do you make gluten free/vegan cakes?

Accepted Answer

All our cakes contain Gluten, Dairy and Eggs.
We can make gluten free cakes for customers with a gluten intolerance but not a gluten Allergy as our kitchen is not an Allergy free workspace.
We do not cater for dairy free or vegan diets.

Question 2

How do I place a cake order from you?

Accepted Answer

For all kinds of celebration cakes and cupcakes you can place an order by email, by phone or via our contact form on our website.(javascript:void(0))

Question 3

How many people do your cakes serve?

Accepted Answer

All occasion cakes can be made to accommodate any number of servings. Please note that 4inch sized cakes are only in a tiered cake available.

Question 4

How long will my cake stay fresh for?

Accepted Answer

All our cakes are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best.
Depending on your party plans you may want to get your cakes a day before you plan to serve them- just store them in their boxes in the fridge or for fondant covered cakes in the coolest place but not the fridge.

Question 5

Do I need to pay a deposit?

Accepted Answer

In order to confirm your cake order a 50% deposit of the total order amount is required, when booking and the final balance for all cakes is due two (2) weeks prior to the delivery or collection date. For cake orders with less than (2) weeks of notice, we require the total order amount to be paid upfront. Payment is needed to confirm orders, until payment is received your order cannot be guaranteed.

Question 6

Where do you deliver?

Accepted Answer

We offer a door to door delivery service in our local area of Eastbourne and close surrounding areas with a small delivery fee of £10. For deliveries further afield and outside of Eastbourne, we invite you to contact us to let us know of your location so that we can give you an accurate delivery charge, based upon availability, and order minimums apply.

Question 7

Can I collect my cake from you?

Accepted Answer

Of course – all orders can be collected from us in Lower Willingdon. All collections must be pre-arranged by time and date.

Question 8

Can I collect a day in advance?

Accepted Answer

Collecting your cakes before you need them is fine. Please make sure you store and transport them safely as we cannot accept responsibility for cakes once they have been collected.

Question 9

How far ahead should I order?

Accepted Answer

To ensure we give every cake our full love and attention we have a limited number of orders we take on each week. With that in mind we recommend you book with us as soon as possible, preferably at least 1 month in advance. Depending on our schedule, we will always try to accommodate bookings with shorter notice.

Question 10

What if I need to amend or cancel my order?

Accepted Answer

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. We can only make amendments up to two weeks prior to the delivery or collection date. We will always be as accommodating as we can, if you need to change or postpone an order but please bare in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. For a full run-down on our terms and conditions (javascript:void(0))please see below.

Question 11

Terms and Conditions

Accepted Answer

PLACING ORDERS
For custom cakes and cupcakes, we recommend that you place your order as far in advance as possible, depending on the level of complexity of your creation.
 
Custom orders
We require a 50% deposit of the total order amount when booking and the final balance for all cakes is due
two (2) weeks prior to the delivery or collection date.
Payment is needed to confirm orders until payment is received your order cannot be guaranteed.
 
Order Amendments or Cancellation
If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. Orders cancelled two (2) weeks or more before the delivery/collection date will receive a 25% refund of the already paid 50% deposit as
at this point costs will have already accrued to Cake Stories by Claudia to start the design process of your cake  (although credit notes may still be provided at Cake Stories by Claudia’s discretion).
 
Design Finalisation
The date of your final payment is the final date for any changes of size, style, or flavours of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.
 
Photographs
We reserve the right to use photographs of orders we prepare on our website, Instagram pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

frequently Asked questions