Question 1

Do you make gluten free/vegan cakes?

Accepted Answer

All our cakes contain Gluten, Dairy and Eggs.
We can make gluten free cakes for customers with a gluten intolerance but not a gluten Allergy as our kitchen is not an Allergy free workspace.
We do not cater for dairy free or vegan diets.

Question 2

How do I place a cake order from you?

Accepted Answer

For all kinds of celebration cakes and cupcakes you can place an order by email, by phone or via our contact form on our website.

Question 3

How many people do your cakes serve?

Accepted Answer

All occasion cakes can be made to accommodate any number of servings. Please note that 4inch sized cakes are only in a tiered cake available.

Question 4

How long will my cake stay fresh for?

Accepted Answer

All our cakes are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best.
Depending on your party plans you may want to get your cakes a day before you plan to serve them- just store them in their boxes in the fridge or for fondant covered cakes in the coolest place but not the fridge.

Question 5

Do I need to pay a deposit?

Accepted Answer

In order to confirm your cake order a 50% deposit of the total order amount is required, when booking and the final balance for all cakes is due two (2) weeks prior to the delivery or collection date. For cake orders with less than (2) weeks of notice, we require the total order amount to be paid upfront. Payment is needed to confirm orders, until payment is received your order cannot be guaranteed.

Question 6

Where do you deliver?

Accepted Answer

We offer a door to door delivery service in our local area of Eastbourne and close surrounding areas with a small delivery fee of £10. For deliveries further afield and outside of Eastbourne, we invite you to contact us to let us know of your location so that we can give you an accurate delivery charge, based upon availability, and order minimums apply.

Question 7

Can I collect my cake from you?

Accepted Answer

Of course – all orders can be collected from us in Lower Willingdon. All collections must be pre-arranged by time and date.

Question 8

Can I collect a day in advance?

Accepted Answer

Collecting your cakes before you need them is fine. Please make sure you store and transport them safely as we cannot accept responsibility for cakes once they have been collected.

Question 9

How far ahead should I order?

Accepted Answer

To ensure we give every cake our full love and attention we have a limited number of orders we take on each week. With that in mind we recommend you book with us as soon as possible, preferably at least 1 month in advance. Depending on our schedule, we will always try to accommodate bookings with shorter notice.

Question 10

What if I need to amend or cancel my order?

Accepted Answer

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. We can only make amendments up to two weeks prior to the delivery or collection date. We will always be as accommodating as we can, if you need to change or postpone an order but please bare in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. For a full run-down on our terms and conditions please see below.

Question 11

Terms and Conditions

Accepted Answer

PLACING ORDERS
For custom cakes and cupcakes, we recommend that you place your order as far in advance as possible, depending on the level of complexity of your creation.
 
Custom orders
We require a 50% deposit of the total order amount when booking and the final balance for all cakes is due
two (2) weeks prior to the delivery or collection date.
Payment is needed to confirm orders until payment is received your order cannot be guaranteed.
 
Order Amendments or Cancellation
If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. Orders cancelled two (2) weeks or more before the delivery/collection date will receive a 25% refund of the already paid 50% deposit as
at this point costs will have already accrued to Cake Stories by Claudia to start the design process of your cake  (although credit notes may still be provided at Cake Stories by Claudia’s discretion).
 
Design Finalisation
The date of your final payment is the final date for any changes of size, style, or flavours of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.
 
Photographs
We reserve the right to use photographs of orders we prepare on our website, Instagram pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

Question 12

Cake Pickup Guide

Accepted Answer

Before You Leave
Make sure your vehicle is cool before collecting the cake.
Clear a flat, stable space for the cake.
Best Place for the Cake in the Car
Place the cake on the flat floor of the passenger seat or boot, not on a seat.
Keep the cake level at all times.
Use air conditioning during warm weather.
Avoid direct sunlight.
Drive carefully and take corners, speed bumps, and braking gently.
Once You Arrive
Carry the cake from the bottom of the box with both hands.
Keep the cake level while moving it.
Place it on a sturdy, flat surface away from heat and sunlight.

Question 13

Cake Storage Guide

Accepted Answer

Buttercream Cakes
Store in the fridge if not being served on the same day.
Remove from the fridge 1–2 hours before serving to allow it to come to room temperature.
Fondant-Covered Cakes
Do not refrigerate.
Store in the cake box in a cool, dry room away from direct sunlight and heat sources.
Avoid humid areas such as kitchens with lots of steam.
Keep the cake at room temperature until ready to serve.
General Storage Tips
Keep the cake in its box until serving time.
Do not place anything on top of the cake box.
Store away from pets, children, and strong food odours.
Leftover Cake
Place leftover slices in an airtight container.
Consume within 3–5 days for best freshness.

frequently Asked questions