Terms and Conditions

PLACING ORDERS

For custom cakes and cupcakes, we recommend that you place your order as far in advance as possible, depending on the level of complexity of your creation.

 

Custom orders

We require a 50% deposit of the total order amount when booking and the final balance for all cakes is due

two (2) weeks prior to the delivery or collection date.

For cake orders with less than (2) weeks of notice, we require the total order amount to be paid upfront.

Payment is needed to confirm orders, until payment is received your order cannot be guaranteed.

 

Amendments or Cancellation

If you need to change the date or details of your order or cancel it altogether, please contact us as far in advance as possible. Orders cancelled 7 days or more before the delivery/collection date will receive a full refund on the order total; those cancelled within 2-6 days of delivery/collection will be entitled to a 50% refund; those cancelled within 48 hours of the order date will not be entitled to a refund (although refunds and credit notes may still be provided at Cake Stories by Claudia’s discretion).

 

design finalisation

The date of your final payment is the final date for any changes of size, style or flavours of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.

 

Photographs

We reserve the right to use photographs of orders we prepare on our Website, Instagram pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.